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KR South Korea Past Mission 30 Participants

Shaping Public Administration with
Digital Transformation, Innovation
& Tech-Driven Leadership

22 - 28 September 2025
Seoul, South Korea

Redefining Public Administration for the Digital Age

Interactive Session
Business Networking
Benchmarking Visit
Digital Cultural Visit
Expo / Exhibition
About The Program

Redefining Public Administration for the Digital Age

This seven-day program was thoughtfully designed to equip leaders with comprehensive insights into South Korea's pioneering advancements in digital government, innovation and leadership.

Participants explored global best practices, progressive policy frameworks, and emerging technologies that are transforming public administration -- enabling smarter decision-making, more efficient service delivery, and sustainable digital transformation.

Recognized as a global leader in digital government, South Korea provided a rich context for learning how artificial intelligence can be harnessed to create more responsive, data-driven public services.

Objectives
Promote agility and continuous improvement in public service delivery
Learn from South Korea's use of technology to improve government operations
Prepare state officers to lead digital transformation in their departments
Explore how AI supports better decision-making, policies, and services
Encourage digital collaboration across government agencies
Use data and digital tools to support smarter, evidence-based policies
Target Group

Senior leaders from federal, state, and local government agencies involved in strategic leadership, digital transformation & innovation.

CEOs Directors General Manager Senior Manager Manager
Outcomes

What Participants Gained

Understand the core principles, frameworks, and strategic importance of DX in modern public administration.
Strengthen leadership skills to champion and manage digital initiatives, including change management & digital culture-building.
Apply innovative approaches in policy development and public service delivery using technology and data-driven insights.
Recognize practical areas where digital tools and systems can enhance service efficiency and citizen experience.
Analyze and reflect on successful international models in implementing digital governance, smart government, and AI-enabled decision-making.
Improve the overall readiness of government officers to respond to future challenges through a digitally competent public service.
Program Itinerary

7-Day Journey in Seoul, South Korea

22 - 28 September 2025

D1
22 Sep - Monday Malaysia Airlines
Departure

Gather at KLIA 1. Depart to Incheon International Airport, Seoul, South Korea via Malaysia Airlines.

D2
23 Sep - Tuesday Induction
Arrival & Briefing

Arrival at Incheon International Airport. Program briefing, cultural visit, check-in and rest.

D3
24 Sep - Wednesday Classroom Learning
Classroom Modules
Module 1: The Importance of Citizen-Centric Digital Transformation
Module 2: Digital Leadership - The Competencies & Roles of Leaders
Module 3: Developing Public Service Digital Roadmap
D4
25 Sep - Thursday Highlight
World CITYTech Expo & Exhibition / Group Task

A business platform creating corporate value with the pursuit of future cities. The only smart city solution exhibition in the metropolitan area of Korea for solving existing city issues.

D5
26 Sep - Friday Benchmarking Visit / Industry Talk
Korea Productivity Center & Seoul Metropolitan Government
Korea Productivity Center - Enhancing productivity, innovation, and competitiveness since 1957
Seoul Metropolitan Government - One of the world's most technologically advanced cities
D6
27 Sep - Saturday Benchmarking Visit / Tour
Ministry of the Interior and Safety & Experiential Learning Tour
Ministry of the Interior and Safety - National administration, government organizations, and e-government
Experiential Learning Tour - Environmental Sustainability and Preservation / Sustainable Tourism
D7
28 Sep - Sunday Malaysia Airlines
Return to Malaysia

Return to Kuala Lumpur International Airport (KLIA 1) via Malaysia Airlines.

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